Player support
Need help with one of our games, found a bug or have an idea? Write to us. We read every message and reply as soon as we can.
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To help us help you faster, tell us the game, your phone model and Android version, and what happened. Screenshots are very welcome.
Crane City: frequently asked questions
I reinstalled the game and lost my progress.
Crane City also saves your progress (levels, coins, stars, settings) to your cloud save when it is online. Make sure you are signed in to Google Play Games with the same account when you open the game; your progress comes back on the home screen by itself. If you played without Play Games (anonymously), the progress was only on that phone and can't be restored. If you still can't find it, email us with the player ID at the bottom of Settings.
I bought coins but didn't receive them.
Make sure you're online, wait a few minutes and reopen the game. If the coins still don't appear, email us with your Google Play order number (it starts with GPA. and is in Google's receipt email). Refunds are handled by Google Play: Get refunds on Google Play purchases.
How do I change my name on the leaderboard?
Open Settings in the game and edit your player name. We recommend not using your real name or other personal details.
How do I change my ad and data choices?
In the European Economic Area, the UK and Switzerland, use Settings > Privacy options in the game. Anywhere, you can reset or delete your advertising ID in your device settings (Google > Ads).
How do I turn off notifications?
In the game's Settings, or in your device's notification settings for Crane City.
How do I get my data deleted?
See the step-by-step guide: Delete your Crane City data.
Pixel Port: frequently asked questions
I reinstalled the game and lost my progress.
Pixel Port saves your progress (levels, coins, powers, settings) only on your device. Uninstalling the game or clearing its data deletes it, and because there is no cloud save, we can't restore it.
I ran out of lives. What can I do?
Lives refill on their own over time. Tap the hearts on the main screen to see when the next one arrives, or refill them right away with coins.
I'm stuck on a level.
Try the Crane, Extra Berth and Bring Forward powers; you can get more from the daily chest and the shop. The speed button at the top of the game switches between 1x, 1.5x and 2x.
How do I turn off sound or vibration?
In the pause menu during a level, or in Settings on the main screen.
How do I get my data deleted?
Pixel Port doesn't send us any data, so we hold nothing to delete. To remove the save on your device, uninstall the game or clear its app data. Details: Pixel Port privacy policy.